NEW PATIENTS | CHANGE OF ADDRESS & PHONE NUMBER | CAR PARKING | DISABLED ACCESS | PRIMARY CARE TRUST | SICKNESS CERTIFICATES | REPEAT PRESCRIPTIONS | TEST RESULTS   scroll down for more information

Waiting room confidentiality- If you wish to speak to the receptionist in private , please let her know

NEW PATIENTS

New patients can request to  register with the practice providing  they live within the practice area.

New patients are required to bring  the following  documents to the surgery and apply  in person (unless housebound).

1.Fully completed  and signed GMS1 form  (Note: If you wish to join the NHS  organ donor  register, please fill in the appropriate section)

2. Fully completed and signed confidential health questionnaire for adults 

 Please fill in  a separate  health questionnaire for children (0-15) for each child.

In order to speed up the submission process , we request you to make sure all sections are fully completed. We will retain both forms.

3. A photo ID (normally Passport or driving licence) .Please submit  NHS card ,if available.

4. Proof of address (  Utility bill )

Please note : mobile phone bills are not accepted as proof of address.

We will take copies of ID and proof of address and return the originals. In order to speed up the submission process at the reception ,please bring copies of photo ID and proof of address , along with originals. This will save  time spent photocopying  for the duty receptionist .We retain the NHS card.

Please note- For children under 5 yrs , we will require the red book with fully completed form for children. The red books will be returned by the nurse during registration medical.

The duty receptionist will check all the documents and pass it on the the Principal GP for approval. You will be given a urine specimen pot and a Doctor's visiting  card with a letter explaining what happens next.

Once an application is submitted , we aim to approve and make the appointment to see nurse for registration medical check up within three weeks. Please tell receptionist,  if there is a need to see the doctor sooner. Patients are registered with the  practice only after  they see nurse for a registration medical . If you fail to attend registration medical , we will return all the documentation.

Once you are  fully registered with the practice , you will be automatically  sent  a new NHS card .

If we are unable to accept your application , we will write to you within 2 weeks giving you the reasons.

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Your personal information

Why do we collect information about you?

Your Doctor and the team of health professionals caring for you keep records about your health, any treatment and care you receive from the NHS.

These records help to ensure that you receive the best possible care. They may be written down in paper records or stored electronically on a computer. These records may include:

Personal details such as name, address, date of birth and legal representative etc

Contact we have with you such as outpatient clinic visits

Notes and reports about your health

Details and records about your treatment and care

Results of x-rays, laboratory tests and any other tests

Relevant information from people who care for you and know you well such as health professional and relatives

It is essential that we have your correct details to ensure the appropriate care and treatment is provided to you. Always check that your personal details are correct when you visit us.

Please inform us if any of your personal details change as soon as possible. Knowing your NHS number will also help us to identify you.

 Your information will be held centrally to be used for statistical purposes. In these instances, we take strict confidential measures to ensure that individual patients cannot be identified.

For essential NHS purposes such as audit and teaching we use anonymous information when possible. This means using information without your name or any identifying features.

If you are involved with a research project or your information is used for non-medical purposes, you will be asked for consent before your information is used.

Under the Civil Contingencies Act 2004, the Practice may be asked to provide information to other agencies in order to assist with the management of major incidents.

The NHS Care Record Guarantee

The Care Record Guarantee is our commitment that we will use records about you in ways that respect your rights and promote your health and wellbeing.

Copies of the Care Record Guarantee can be obtained from:

National Information Governance Board

7th Floor, New King’s Beam House

22 Upper Ground

London

SE1 9BW

Or from www.nigb.nhs.uk/guarantee/crs_guarantee.pdf

How your personal Information is used

Your records are used to guide and administer the care you receive to ensure that:

Your Doctor, nurse or other health professional involved in your care have accurate and up-to-date information to assess the care that you need.

There is a good information base for health professionals to assess the type and quality of care you have received.

Your concerns can be properly investigated if a complaint is raised

Appropriate information is available if you see another Doctor, are referred to a specialist or another part of the NHS.

If we need to share your personal information

Everyone working for the NHS has a legal duty and obligation to keep information about you confidential and secure.

You may be receiving care from other people as well as the NHS (e.g. Social Services). We may need to share information about you with them so we can all work together for your benefit. We will only ever pass information about you if:

They have a genuine need for it such as where there is a danger or harm to a child or vulnerable adult or to aid the prevention and detection of serious crime.

There is a court order.

We have your consent.

We will not disclose your information to a third party without your consent unless there are exceptional circumstances, such as when the health and safety of others is at risk or if the law requires us to pass on information.

Anyone who receives information from us has a legal duty to keep it confidential and secure at all times.

Who might we share personal information with?

We may share information with the following partner organisations:

Department of Health and other NHS bodies such as Primary Care Trust’s (PCT’s)

Other NHS Trusts that are involved in your care such as other hospitals.

General Practitioners (GP’s)

Ambulance Services.

We may also share your information, subject to strict agreement about how it will be used and with your consent, with:

Adult Services

Children and Young People’s Services

Social Care Services

Local Authorities

Voluntary Sector Providers working with the NHS

Private Sector Providers working with the NHS

National Patient Safety Agency (NPSA)

How your personal information might be used to improve the NHS

Your information may also be used to help us in the following ways:

To help protect the health of the public

To help us manage the NHS, by being used to:

Make sure our services can meet patients’ needs

Book appointments for your ongoing care and treatment

                  Review and audit the care we provide to ensure it is of    the highest standards.

Prepare statistics on NHS performance

Investigate complaints

The following will be with your consent:

To help in health research and development

To help teach healthcare professionals

Research

Research is undertaken to add to the existing scientific knowledge on a particular subject. It is possible that during the course of your treatment you may be asked to take part in a research study, however, you do have the right to refuse, and this will not affect the care that you receive.

Your NHS Number, Keep it Safe.

Every person registered with the NHS in England and Wales has their own unique NHS Number. It is made up of 10 digits for example 123 456 7890.

Everyone needs to use the NHS Number to identify you correctly. It is an important step towards improving the safety of your healthcare.

Always bring your NHS number with you to all appointments or quote it if you need to telephone the practice for any enquires. This will allow staff to check that they have the right patient details by checking this against your NHS number.

To improve safety always check your NHS Number on correspondence the NHS sends to you.

Ways of finding out your NHS Number

If you do not know your NHS number, contact your GP or local Primary Care Trust. You may be asked for proof of identity, for example a passport or other form of identity this is to protect your privacy.

Data Protection

The Practice will endeavour to ensure that your information remains secure and confidential at all times. The Data Protection Act 1998 explains how personal information should be processed and this applies to all information whether held on paper or electronically on computer systems. We must ensure that all personal information is processed fairly, lawfully and as transparently as possible so you:

Understand reasons for us processing your personal information

Give your consent for the disclosure and use of information where necessary

Gain trust in the way we handle your information

Understand your rights regarding the right to request access about the information we hold about you.

 The Caldicott Guardian  has the role to ensure we meet the highest standards for handling personal information at the Practice.

Patient Relations

We will do our best to help you to resolve any concerns you may have about the care you received.

If you have a concern or there is a problem, the best way to get it resolved is usually to tell someone there and then. In Surgery, talk to the Doctor, nurse or receptionist on duty. If you want to talk to a senior manager or to someone who has not been directly involved in your care and treatment, we can usually arrange this during office hours.

If you wish to make a formal complaint you can telephone or write to:

 Mrs Yvonne Blowfield , Senior Practice Administrator

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If you have just arrived  to live in  the UK  ,  click here  to learn about Britain and British Customs  

Click here to read about the U-curve of culture adaptation

  (These external links are for educational purposes only).  

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CHANGE OF ADDRESS & PHONE NUMBER

Please inform us immediately if you move, your phone number changes or if you change your name. Please submit copies of marriage certificate or  deed poll at the reception to change your name. Please submit a signed and dated  change of address form  to change your address and/or phone number.

If you move out of the practice area ,  you are required to  register with another doctor closer to your  new home.

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CAR PARKING

The surgery car park has limited parking . There is designated parking for disabled as well as for parents with toddlers. Off street  parking is also available  around the surgery

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DISABLED ACCESS

Disabled access is via the front  entrance. The clinical rooms are mainly accommodated on the ground floor of the building.

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