Welcome to West London Medical Centre

Wecome To West London Medical Centre Online

26.8.2016

Senior Receptionist Veronica Nolan Retired.

10.6.2016

Following a visit, King's College medical school approves practice for medical student teaching.

The practice is rated 'Good' by Care Quality Commission (CQC) .Click here for full report.

01.10.2015

Imperial College London Faculty of medicine has approved West London Medical Centre to train medical students.

01.10.2005 -01.10.2015

10th anniversary of Dr Shashikanth taking over the surgery. It used to be called Harlington Road Surgery and Dr Shashikanth renamed it 'West London Medical Centre' and developed the practice. We thank our patients for ongoing loyalty

Meningitis B vaccine will be available for babies  from 1.9.2015 . Click here for details

29.07.2015

Today we had a visit from Imperial College London faculty of medicine to assess suitability of practice to train medical students.

16.7.2015

New practice website was launched.

15.72015

We are awaiting an inspection from Imperial College school of medicine.Subject to approval of  practice , we will start teaching and training  medical students.

8.7.2015

Dr Shashikanth has completed  training at Imperial College school of medicine to supervise medical students.

1.7.2015

List size 4450

April 2015

We had the second visit by CQC inspectors

August 2014

We have had the first visit by CQC inspectors.

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Practice nurses

Sister  Paula Scott , our principal practice nurse, works from Monday - Thursday

Sister Prim Gough works on Wednesdays and  Fridays .Apart from general practice nursing  , Sister Gough also does asthma , COPD and diabetic checks.

Our health care assistant Mrs Susan McCracken works on Mondays and Tuesday.

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1.7.2014

List size 4200

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PATIENT PARTICIPATION GROUP- Published on 31.3.2014.

Would you like to have a say about the services provided at The West London Medical Centre.

The West London Medical Centre would like to hear your views, you can email us at admin@londongp.org.uk

 or alternatively please ask at reception if you are interested in joining our Group and attending meetings at the Surgery.

We would like to encourage patients to provide us with a feedback of our services and welcome all suggestions/comments. 

Details of meetings and meeting dates will be posted on our website

 REPORT : 2013/14

 The West London Medical Centre started our PPG Group recently.

 The group has started off with a small number of patients attending the meeting but we are endeavouring to advertise on the web site and in our Practice leaflet for more patients to join and become involved.

 150 PATIENT SURVEY RESULTS

 Although we have regular training of reception staff we have realised from the survey that there is always a need for ongoing training and this will be continued appropriately.

 Main problems identified :-

 Car parking – this is difficult to improve, we try to spread our clinics so that the car park does not get too congested as space is limited. There was also a suggestion that a mirror is erected opposite the exit to the car park as being on a bend it is difficult to exit safely. However, we have previously contacted the London Borough of Hillingdon to request a mirror to be erected but unfortunately this was refused as it was felt it would be more dangerous.

 Late appointments & more appointment availability in general

Some times a call from a nurse or doctor is sufficient and under appropriate circumstances this is sometimes carried out when the emergency request calls are triaged. 

Weekend opening was suggested.

Text reminders for appointments was also suggested to cut down on patient DNA figures and wasted appointments.  

Patients would prefer to get sooner routine appointments

Emergency appointments – these are triaged every morning and afternoon and we try to ensure if an emergency appointment is required one can be provided on the day. 

 Waiting room

Music too dull

Electronic display not up to date

Hand sanitizers

Magazines

More toys in outside area

Cold water dispenser

 Overall the survey was complimentary to the Surgery with useful comments which the Practice will take note of.

 At our second meeting we discussed the findings of the recent survey of  patients which included a wide variety of patient age and ethnicity. We also discussed what the Group feel are the priorities that can be considered to enhance the service offered and are as follows:-

 Car Park

 

1.       White lines painted (with one space for disabled). If patients park within the lines more cars may be able to be accommodated.

2.       If the right hand gate could be altered slightly so that it opens flat to the wall behind it would free up more space.

3.       Approach London Borough of Hillingdon and in view of their refusal to have a mirror erected opposite the car park exit, explore the possibilities with them of having signs erected in both directions “Caution approaching Medical Centre car park exit”.

 

Availability of Appointments 

1.       Text messages to patients reminding of appointments may cut down the number of DNA’s. This was looked at previously but the way the system is set up, messages to the Doctor were picked up as appointments. Investigate if this can be modified to prevent the messages being picked up.   

 

Waiting Room

1.       Electronic display/posters to be kept up to date (already been allocated to a member of staff).

2.       Hand sanitizers.

3.       Cold water dispenser.

 Investigations and discussions with Dr. Shashikanth are ongoing regarding the above. Quotations will be obtained regarding some of these suggestions and a meeting will be held with Dr. Shashikanth to further discuss and implement changes. The outcome of any changes will be published on the web site and discussed with members of the Patient Participation Group.

 It was also suggested that the Healthy Walks programme is restarted( Temporarily halted due to bad weather)

 Below are the results of our first survey (some patients chose not to answer all questions)

 

Q1 Reception

Staff/Facilities

Score (1 to 10)

10 being highest

Number of points per category

1

2

2

1

3

3

4

-

5

1

6

-

7

14

8

32

9

28

10

68

                                    

Q2 Medical Staff/

Clinical Care

Score 1 – 10

10 being highest

Number of points per category

1

1

2

-

3

1

4

-

5

4

6

5

7

14

8

35

9

33

10

52

 

Q3 Telephone/

Appointment Availability

Score 1 – 10

(10 being highest)

Number of points per category

1

4

2

3

3

1

4

3

5

11

6

10

7

12

8

35

9

29

10

39

 

Q4 Prescriptions/

Ordering

Score 1-10

(10 being highest)

Number of points per category

1

1

2

-

3

3

4

2

5

4

6

4

7

6

8

19

9

28

10

54

 

Q5 Availability of Early/late

Appointments

Score 1-10

(10 being highest)

Number of points per category

1

5

2

4

3

2

4

3

5

6

6

5

7

19

8

33

9

21

10

47

                                   

Q6 Access/

Parking

Score 1-10

(10 being highest)

Number of points per category

1

-

2

1

3

1

4

3

5

14

6

6

7

15

8

21

9

21

10

43

 

Q7 Waiting Room

 

Score 1-10

(10 being highest)

Number of points per category

1

1

2

1

3

2

4

-

5

2

6

4

7

15

8

28

9

31

10

64

 

Q8 Opening Times

 

Score 1-10

(10 being highest)

Number of points per category

1

-

2

2

3

2

4

-

5

3

6

4

7

21

8

22

9

18

10

43

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Added further information

Profile of members of PPG

One white male aged 66, One Asian male aged 70, One white male aged 70, One white male aged 79. One white female age 71

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Mr Robert S ,101, pictured with members of staff Yvonne, Nagina and Indika .  He lives independently .

 

 

 
 
 

Dr  S S Shashikanth
West London Medical Centre
20 Pield Heath Road,Hillingdon,UB8 3NGTel: 01895 233 881 
Fax: 01895812773
Email: admin@londongp.org.uk

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